If you’ve ever received an email, phone call, letter or any negative comment from a client or potential client…You’re Not Alone!
The thing is, you can receive 100 great responses or feedback from people, but the 1 negative message seems to take control over your thoughts a lot more than the positive ones. Trust me…I know this from experience and it has happened to me too!
Actually…that’s what motivated me to create this video and blog post.
I received an email the other day that almost made me fall into this Mental Trap. But, I knew what I had to do…to make sure I didn’t loose site of all of the good things I am doing and positive comments I’ve received. I’ll explain more details in the video and it will make more sense.
If you struggle with confidence in yourself or your business, than you need to watch this and remember to focus on the good.
Press play to watch the video below and I’ll explain everything 
Oh…I almost forgot to mention…I shot this on the Nikon D90 and I’m still working out the kinks.
As always…leave a comment below and let me know your thoughts.
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to “How To Deal With Negative Feedback From Clients”
Hi Scott, Great advice. You can\\\’t please everyone all the time. I enjoy and appreciate your program. Keep up the good work! You are a wonderful person, have an adorable family and are creative photographer!
Have a Blessed day!
It really is sad that someone can be so hateful. He was wanting to take advantage of you and when you said no he turned mean. What a jerk. I really appreciate all you have done It has made a tremendous difference in my life. With your help my Photography business has taken off with a blast. And I will be forever gratefull.
If you were to walk into BestBuy or similar after advertised special was over…too bad, they won’t cut you any slack & give you ‘yesterday’s special’. That’s why they are so successful. Why should we think any differently? But I know what you mean. I stopped shooting portraits after a 66 yr old woman told me I made her look fat & ugly….after taking photo-shopping 10 yrs. off her. Turns out she wanted to look 25!!! Now, she has the nerve to use one of my portraits on her portfolio. She never even paid for it! I rest my case!
Hi Scott, I agree with you. and all the coments above. We have to move on as quick as we can. keep up the good work. Life is too short to worry about things of this nature. It does nock your confidence occasionally. just get back up on the horse again. Thanks for all the help you give us.
I have been with you for over a year, and when I first started I messed up not once but twice with my orders. You where right there for me. Helped to get it strightened out and I was back on track. Customer Service is No#1, and you have great service. Keep up the great work.
Thanks, Scott for your invaluable advice. Its true you can never please everyone. Diferent people, different tastes is a good rule to keep in mind. Best regards to you and to your family.
Negative comments can drag a person down.
If deserved, learn from it, if not, ignore it and move on.
One other thing to consider. If you have a negative feeling about a client, turn the job down. Saves a lot of grief later.
Nobody can satisfy everybody all the time.
Just my $ .02 on this matter.
I appreciate and admire your work. It has been more than an inspiration to me. Thank you.
Thanks for the information and encouragement. I think we all need it at times. Last summer I had a groomzilla tell me he did not think I took my work seriously and that I was too old! Shot me right down !
Scott,
Thank you so much for all you do for us. Negativity from people is to be expected but we need let it roll of the shoulder and move on. Your awesome and the service you provide is excellent.
Hello Scott,
You are a natural expert on what you offer that some of us have become your followers in the photography learned skills. Keep your special enthusiasm that you show when on front of the camera taping great videos. I believe God has given you a special gifts as a great communicator, designer, creator and skillful with the tool called camera and PC, all to share with others. Some of us appreciate seriously and are willing to pay for, even when its not allways pleasant to the ears.
There is no such thing as a negative \"friend\". That person is an acquaintance. And one you don\’t really need.
I love your videos. Thank you for everything you do!
Grat information to share with us, and as my great grandad once said to me no matter what in this world can you please everyone. But if most people are happy with you, your work then you are ok. Let them own there own feelings. Thanks Scott.
Scott…Unfortunately you can’t please everyone. I did the feet picture for my brother of his four children and got negative remarks like “where’s the rest of them?” “what do I want to look at their feet for?” etc. but everyone else I showed it to loved it. Go figure. I got a lot orders for that one picture. My daughter wanted one with COWBOY BOOTS which really turned out cool. I think you’re great and the next time you get a negative remark just think about all the people that do appreciate what you do for them and smile…
Thanks Scott!
He was just acting childish since he did not get his way. So sad people have to act that way.
thanks, that was great and i appreciate all the info its so helpful and useful to everyday living, your very fair and go above and beyond for us
I just had to deal with this, but in a different way. I had a client dump a lot of negativity on me, not just negative comments, but just tore into me and the kicker is what they were complaining about was actually situations THEY caused and I had to clean up! I do get negative feedback from time to time, but usually I’m fine with it. When a client is “dumping” honestly, I’ve only had to deal with that twice and it is such a mental drain.
I got way to upset and was caught off guard, it was a phone conference in which she just let me have it. What pissed me off even more was her cheery attitude AFTER the call in emails, so obviously I was being used to make herself feel better. Of course it never occurred to her how her comments or commentary would make me feel, so yeah I was upset to say the least. Then I started to think about this and thought “You know, I let this person have the power. I let them upset me and for what? So they can have a better day?” Seeing the replies here and the video has helped strengthen my point of view of changing my own behavior. I’m not going to be put in a position to let a client dump on me ever again. Negative feedback, fine, dumping, no. Next time I’m going to stick with the “Sorry you feel that way” and leave it at that.